Following our April 10th announcement about SiGREEN's exciting transfer to Makersite, we understand you might have questions. Here's a quick FAQ to address help you through the transition.
Contract & Legal Questions
About the New Contract:
Why do I need to sign a new contract?
With the upcoming transfer of SiGREEN to Makersite, the ownership of the platform will transition from Siemens AG to Makersite GmbH. To ensure your continued, seamless access and business continuity, you will be kindly asked to accept the new Makersite Terms & Conditions (T&Cs) upon your very first login after the closing date, which is currently planned for June 1st, 2026.
Makersite T&Cs can be found here
When can I sign the new Makersite contract?
You will be able to agree to the new Terms & Conditions (T&Cs) right on your first login after the closing date, which is planned for June 1st, 2026.
What if I don't want to sign with the new company?
We completely understand that you might have questions or concerns about this transition. We encourage you to reach out directly to Makersite GmbH with any queries you may have regarding their T&Cs. Should you decide not to transfer your data to Makersite, please be aware that you will have until May 15th to download any data you wish to keep. After this date, your access to the platform will be removed.
Will I get a refund for the remaining time on my current contract?
For specific details regarding your account and any potential refunds, please get in touch with your dedicated account manager.
What happens to my service if I don't agree to the data transfer?
If you choose not to agree to the data transfer by May 15th, your access to the platform will be removed. You will then need to create a new account directly with Makersite after the closing date, planned for June 1st, 2026, to resume service.
Service & Technical Questions
Product Continuity:
Will the product/features I use stay the same?
There will be no changes to the current status or features of SiGREEN until the closing date, which is planned for June 1st, 2026.
Will the product name change?
Yes, SiGREEN will indeed have a new name moving forward. We will be sure to inform you as soon as Makersite has made their decision on the new product name
Will I still have access to free training materials and videos? What if there are changes to the solution?
Yes, we can confirm that access to training materials and videos will be maintained. We will keep you informed as more details become available regarding any changes to the solution.
Technical Transition:
Will my login credentials change?
We do not anticipate any changes to your existing usernames and passwords. However, please be aware that for company-specific settings, there might be some adjustments required e.g. Multi-Factor Authentication (MFA) or Single Sign-On (SSO)...
Do I need to migrate my data myself or is it automatic?
No, the migration process will happen automatically. The only action required from your company's side is to, if you wish, accept the data transfer that we will hand over to Makersite (this includes important information like your user list, Bill of Materials (BOM), supplier list, etc.).
Will there be any downtime during migration?
Yes, there may be some planned downtime during the migration. We will provide you with more detailed information and specific timings as soon as they are available to help you plan accordingly.
What happens to my integrations with other tools?
Your API credentials will require an update after the transition to ensure your integrations continue to work correctly.
Will API endpoints change?
Yes, your API credentials will need to be updated as the API endpoints will change.
What happens to my data if I choose not to continue?
If you decide not to agree to the data transfer by May 15th, your access to the platform will be removed, and your data will no longer be accessible through SiGREEN.
Support Questions
Support Changes:
Who do I contact for support during the transition?
During this transition period, please continue to reach out directly to our dedicated support team at sigreensupport.industry@siemens.com. We're here to help you every step of the way!